Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@lashmer.com.
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Pre Sale Questions
Q: “Do you ship overseas?”
We currently ship Australia and New Zealand.
Free AU Express shipping on orders over AUD$200. Free NZ Express shipping on orders over $299 NZD.
Free AU Express shipping on orders over AUD$200. Free NZ Express shipping on orders over $299 NZD.
Q: “What shipping carriers do you use?”
We currently use the following service providers:
* Australia Post
* DHL Express
* Couriers Please
* EMS
* Star Track
* TNT
* Australia Post
* DHL Express
* Couriers Please
* EMS
* Star Track
* TNT
Q: “No Afterpay or Zip Pay payment options on Cart page”
Currently, Express (Accelerated) checkouts are not supported for Afterpay or Zip Pay.
Please use the standard checkouts when paying with Afterpay or Zip Pay.
From the Cart page, please click on Check Out and continue to the payment screen which will have Afterpay and Zip Pay options.
Please use the standard checkouts when paying with Afterpay or Zip Pay.
From the Cart page, please click on Check Out and continue to the payment screen which will have Afterpay and Zip Pay options.
Q: “How to check your Lashmer Points?”
To check your Lashmer Points, you will need to log into your account and then click on the Rewards menu (located on the bottom right). You will find your Lashmer Points at the top of the rewards panel.
Q: “How to redeem your Lashmer Points?”
To turn points into a reward, you will need at least 3,000 Lashmer Points.To redeem, you will need to log into your account and then click on the Rewards menu (located on the bottom right). Next, click on Ways to redeem. If you do have enough points for one of the rewards, there will be a Redeem button. Upon clicking redeem, you will be taken to a page that shows the coupon code with a button to Apply code which will automatically apply that coupon code to the checkout.
Please see video: Reward Redemption (Customer View)
Please see video: Reward Redemption (Customer View)